FAQs – FurLuna Pet Accessories | Your Questions Answered

FurLuna's FAQs page is here to help you find quick answers to the most common questions about our products, orders, shipping, and returns. If you can't find what you're looking for, our team is always happy to help.

Orders & Payments

Can I change or cancel my order after placing it? We process orders quickly, but if you contact us within 1 hour of placing your order, we'll do our best to make changes. After that, the order may already be in fulfilment.

What payment methods do you accept? We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Shipping

How long does delivery take? UK orders typically arrive within 3–7 business days. International orders may take 7–14 business days depending on your location.

Do you offer free shipping? Yes! We offer free shipping on UK orders over a qualifying threshold. Check our shipping page for the latest details.

Returns & Refunds

What is your returns policy? We accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Return Policy page for full details.

How long do refunds take? Refunds are processed within 5–7 business days once we receive your returned item.

Products

Are your products safe for pets? Absolutely. All FurLuna products are tested for pet safety and made from quality, pet-friendly materials.

How do I choose the right size for my pet? Each product listing includes a size guide. If you're unsure, feel free to contact us and we'll help you find the perfect fit.

Still have questions? Our FAQs don't cover everything — reach out to us at support@furluna.store and we'll get back to you within 1–2 business days.