Politique d'expédition

Our shipping policy is designed to get your FurLuna order to you as quickly and safely as possible. Please read our shipping policy carefully so you know what to expect after placing your order.

Order Processing All orders are processed within 1–3 business days. Orders placed on weekends or UK public holidays will be processed on the next working day. You'll receive a confirmation email once your order has been dispatched.

UK Delivery

Standard Delivery: 3–7 business days

Free UK shipping on orders over a qualifying threshold

Tracked shipping available at checkout

International Delivery We ship to 30+ countries worldwide. International delivery typically takes 7–21 business days depending on your location and local customs processing times.

Europe: 7–14 business days

USA & Canada: 10–18 business days

Rest of World: 14–21 business days

Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions are applied automatically where eligible.

Tracking Your Order Once dispatched, you'll receive a shipping confirmation email with your tracking number. Use our Track My Order page to follow your delivery in real time.

Customs & Import Duties For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping policy or product prices.

Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at support@furluna.store and we'll investigate promptly.

We're committed to fast, reliable delivery for every FurLuna customer. Thank you for shopping with us. 🐾