Politique de retour

FurLuna's return policy is designed to make shopping for your pets as stress-free as possible. We want you to be completely satisfied with every purchase, and if something isn't right, we're here to help every step of the way.

How to Return an Item If you're not happy with your order, you can request a return within 30 days of receiving your item. Items must be unused, in their original packaging, and in the same condition as received. To start a return, simply contact us at support@furluna.store with your order number and reason for return. Our team will respond within 1–2 business days with next steps.

Refunds Once we receive and inspect your returned item, we'll notify you by email. Approved refunds are processed within 5–7 business days back to your original payment method. Please note that original shipping costs are non-refundable unless the item arrived damaged or faulty.

Exchanges If you'd like to exchange an item for a different size or colour, please contact us and we'll do our best to accommodate you, subject to stock availability. Exchanges are processed as quickly as possible so your pet isn't waiting long!

Non-Returnable Items For hygiene reasons, certain items such as grooming tools and opened food or treat products cannot be returned unless they are faulty or damaged on arrival. If you're unsure whether your item is eligible, please get in touch before sending anything back.

Damaged or Faulty Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the damage. We'll arrange a replacement or full refund at no extra cost to you — no hassle, no fuss.

Contact Us Have a question about our return policy? Reach out to our friendly team at support@furluna.store or via our contact page. We're always happy to help.

At FurLuna, your satisfaction — and your pet's happiness — always comes first.