Terms and Conditions – FurLuna

These terms and conditions govern your use of the FurLuna website. Please read these terms and conditions carefully before placing an order, as they form a legally binding agreement between you and FurLuna.

1. About Us FurLuna is an online pet accessories store operating at furluna.store. For any queries, contact us at support@furluna.store.

2. Orders By placing an order, you confirm that all information provided is accurate. We reserve the right to cancel any order at our discretion, in which case a full refund will be issued.

3. Pricing All prices are displayed in GBP and include VAT where applicable. We reserve the right to update pricing at any time without prior notice.

4. Shipping We aim to dispatch all orders within 1–3 business days. Delivery timeframes vary by destination. Please see our Shipping Policy for full details.

5. Returns & Refunds You have the right to return most items within 30 days of receipt. Items must be unused and in original packaging. Please see our Returns Policy for full details.

6. Consumer Rights As a UK consumer, you are protected under the Consumer Rights Act 2015. Nothing in these terms and conditions affects your statutory rights.

7. Intellectual Property All content on furluna.store including images, text, and logos is the property of FurLuna and may not be reproduced without permission.

8. Limitation of Liability FurLuna shall not be liable for any indirect or consequential loss arising from use of our website or products beyond what is required by law.

9. Changes to Terms We may update these terms and conditions at any time. Continued use of our website constitutes acceptance of any changes.

Last updated in August 2026.