Kontakt

Contact us at FurLuna — we'd love to hear from you! Whether you have a question about an order, need help choosing the right product for your pet, or just want to say hello, our friendly team is always happy to help and will get back to you as quickly as possible.

How to Contact Us The easiest way to get in touch is by emailing us at support@furluna.store. We aim to respond to all enquiries within 1–2 business days. Please include your order number if your query relates to an existing order, as this helps us resolve things faster and more efficiently.

Order Issues If you have a problem with your order — whether it's a missing item, a damaged product, or a delivery issue — please contact us as soon as possible with your order number and a brief description of the issue. We'll do everything we can to make it right and ensure you're fully satisfied.

Product Questions Not sure which size collar fits your dog, or which carrier is best for your cat? We're happy to help you find the perfect product. Just drop us a message and we'll get back to you with a personalised recommendation based on your pet's size and needs.

Returns & Refunds For return or refund requests, please visit our Return Policy page for full details, then contact us to initiate the process. We aim to make returns as hassle-free as possible.

Social Media You can also reach us or follow our latest updates on Instagram and TikTok @furluna. We love seeing photos of your pets enjoying our products — don't be shy, tag us!

Business Enquiries For wholesale, press, or partnership enquiries, please email us at support@furluna.store with the subject line "Business Enquiry" and we'll get back to you shortly.

We look forward to hearing from you! 🐾